to, could you hold, could you repeat, could you speak, could you tell me.
Jon: Good morning, the Tech Store, this is Jon speaking.
Sara: (1) _______________ someone in Customer Services, please?
Jon: Er. Yes, of course, I’ll put you through.
Mark: Customer Services, Mark speaking, how (2)________________?
Sara: I’m calling about your new Samsung DVD players. (3)_______________ if you
have any in stock?
Mark: I’ll just go and see. (4)_____________the line please?
Sara: Yes, no problem, I’ll wait.
Mark: Hello? I (5)_____________any on the shelves. I’ll need to check the order status
on the computer. (6) ________________back?
10
Sara: Certainly. My name is Sara Hall and my telephone number is 0582 1067.
Mark: Sorry, (7)________________up? It’s a terrible line.
