Учебное пособие по деловому английскому языку Самара Издательство
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Mediation Mediation is a process of third-party involvement in a dispute. A mediator cannot impose an outcome but rather assists the disputing parties in reaching their own agree- ment. Mediation can be used in a wide range of disputes, including labor disputes, public policy disputes, disagreements among nations, family disputes, and neighborhood and community quarrels. According to research, about 80% of dispute mediations lead to resolution. A mediator must be able to command trust and confidence by building a rapport with the parties in the mediation process. Opponents must feel their interests are truly un- derstood, because only then can a mediator reframe problems and float creative solutions. 154 As compared with other forms of dispute resolution, mediation can have an infor- mal, improvisational feel. It can include some or all of the following mediation tech- niques for conflict resolution: Planning: Before the process begins, the mediator helps the parties decide where they should meet and who should be present. Joint discussion: After each side presents its opening remarks, the mediator and the disputants are free to ask questions with the goal of arriving at a better understanding of each party’s needs and concerns. Caucuses: If emotions run high during a joint session, the mediator might split the two sides into separate rooms for private meetings, or caucuses. Negotiation: At this point, it’s time to begin formulating ideas and proposals that meet each party’s core interests—familiar ground for any experienced negotiator. A me- diator can lead the negotiation with all parties in the same room, or may engage in “shut- tle diplomacy,” moving back and forth between the teams, gathering ideas, proposals, and counterproposals. Discussion issues: 1) Why is it so important to involve mediator when handling conflicts? 2) Try to explain every given mediation technique from the view point of neces- sity. 3) What other things can be done by a manager/mediator when dealing with conflict resolution? жүктеу/скачать 4,5 Mb. Достарыңызбен бөлісу:
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