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Texts for retelling and discussion
1. Read the text and retell it:
Conflict may well be productive in some cases. In any business situation, there are
often a number of different ideas about the way to proceed. Usually only one way can be
chosen, so conflict is inevitable. Ideally, airing the different ideas in discussion will lead
to the best one being chosen. But the process may become political, with an idea being
defended by the person or group putting it forward after it has become apparent that it is
not the best way to go, and unwillingness to 'lose face' by abandoning a long· cherished
idea. There may be conflict between different levels in an organisation's
hierarchy or be-
tween different departments, with hostility to ideas from elsewhere -the
not-invented-
here syndrome.
Examples of unproductive conflict include disputes between colleagues or between
managers and subordinates that go beyond ideas and become personal. Companies can
spend a lot of time and energy resolving these disputes. In countries with high levels of
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