2000 – 2007 Bournville Secondary School • 8 GCSEs at grades A*–C.
Professional Experience Jun 2008 – Present IT Manager Maplins • Mentoring and training new IT staff;
• Researching, installing and configuring new computer systems;
• Ensuring that all relevant licensing laws are adhered to;
• Keeping up to date with the latest technologies.
Oct 2003 – Jun 2008 IT Support Officer Ladypool Warehouse Ltd. • Provided extensive IT support to internal and external stakeholders;
• Installed and configured computer hardware operating systems and applications;
• Monitored and maintained computer systems and networks;
• Resolved, diagnosed and solved network problems and relevant software faults.
