Business Letter Writing: Orders The following letters place product orders.
Useful Key Phrases • Would you please send
• According to your website / magazine / leaflet,
• COD (cash on delivery)
• NOTE: The intials at the bottom of the letter indicate who the letter is from followed
by who typed the letter - for example: from Ken Beare typed by Ron Easton = KB/re
Useful Key Phrases • As someone who has worked with
• we were very disappointed to find / see / have discovered
• As our written agreement stipulated, we expected
• I think you will agree that a communication problem exists.
• We would like you to , or provide us with a refund.
