participants in the dialogue of cultures

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Вестник Карагандинского университета 
Based on these characteristics, the scientist believes that intercultural competence is a set of knowledge, 
skills and abilities, by means of which an individual can successfully communicate with partners from other 
cultures on an ordinary as well as on a professional level. 
On the basis of this conception of intercultural competence, its content can be divided into three groups 
of components: affective, cognitive and procedural. 
Affective elements include empathy and tolerance, which are not confined to the trust to a different cul-
ture. They form the psychological basis for effective intercultural interaction. 
The group of cognitive elements include culture-specific knowledge which form a basis for an adequate 
interpretation of communicative behavior of representatives of different cultures, in order to prevent misun-
derstanding and to change their own communicative behavior in the interactive process 
Procedural elements of intercultural competence are represented by strategies specifically used in situa-
tions of intercultural contacts. There are strategies for successful course of interaction, motivating verbal act, 
searching for common cultural elements, willingness to understand and identifying signals of misunderstand-
ing, using the experience of previous contacts, strategies aimed at completion of knowledge about the cultur-
al uniqueness of the partner and etc. [5].
It should also be mentioned that the study of the problems of intercultural competence is now carried 
out in several directions: 
 concept of dialogue between cultures in education and in foreign languages teaching (V.S.Bibler, 
S.Y.Kurganov, V.V.Safonova, E.I.Passov); 
 foundations of intercultural and language communication (E.M.Vereshchagin, G.V.Yelizarova, 
E.P.Shubin); 
 formation of sociocultural competence of students (V.G.Vorobyov, A.V.Litvinov); 
 formation of intercultural competence (I.A.Zimnyaya, S.V.Mureyeva, I.S.Solovyova, 
T.V.Parfyonova, T.M.Permyakova, T.A.Tkachenko); 
 intercultural communicative competence of students in the process of professional training 
(I.L.Pluzhnik) 
Cumulative analysis of studies in this area leads to the conclusion that a number of scholars interpret in-
tercultural competence as an integrative personal formation that includes: common cultural, socio-cultural, 
linguistic socio-cultural components that are represented by a certain set of skills and knowledge.
Common cultural component involves awareness in common cultural knowledge and value systems that 
exist in different countries; sociocultural one refers to working knowledge of skills of interpersonal verbal 
communication with representatives of other countries, observing relevant ethical norms and etiquette of 
speech; linguistic socio-cultural one involves knowledge of the lexical and grammatical units inherent in the 
language of different countries, their proper use in the communicative process. 
Other structural elements of intercultural competence were mentioned by I.S.Solovyova who denoted 
them as spheres: cognitive, pragmatic and motivational. Information about other cultures accumulates in 
cognitive sphere, with studying the culture of a country of learned language as well as the other cultures; 
pragmatic sphere involves acquisition of practical skills necessary for intercultural communication; motiva-
tional sphere includes formation of tolerance. 
Of course, content and structural composition are reflected in the names of areas or components of in-
tercultural competence. Nevertheless, we believe that in both situations there is no fundamental difference 
from each other. On the other hand, defining the concept of intercultural competence in the second case fo-
cuses on the psychological aspects of it: author argues that intercultural competence is a willingness to com-
municate (interests, motives, absence of fear of the language barrier), a certain level of verbal skills, lan-
guage material and the necessary amount of socio-cultural knowledge about the country of target language. 
Therefore, intercultural competence can be represented as an integrative characteristic of the individual, 
which is specified by the presence of a tolerant and open attitude to representatives of different language 
communities, the ability to work creatively and general ability to mobilize their cultural and linguistic experi-
ence, intercultural knowledge to solve problems in a situation of intercultural communication [6]. 
Basing on the definition given by the German explorer Alexander Knapp-Pottohoff and taking into ac-
count the views of N.D.Galskova, I.F.Ptitsyna highlights the pragmatic, cognitive, emotional and behavioral 
components in the structure of intercultural competence. 
Pragmatic component generates knowledge about the system of the target language, grammatical and 
syntactical constructions in accordance with the rules of a particular language, knowledge of reality, 

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knowledge of the country, and skills that contribute to ethnic and linguo-cultural values of the country of the 
target language and the practical use of a foreign language. 
Cognitive component creates forms basic cognitive structures that provide perception and understand-
ing of language and the world of other socio-cultural community, perception and understanding of the phe-
nomena of another culture. 
Emotional component generates positive attitude to the target language, the culture of the native speak-
ers, cultural sensitivity and interest to the phenomena of different mentality 
Behavioral component involves knowledge of norms of communication etiquette, reflecting the peculi-
arities of speech behavior and mentality of the native speaker, knowledge of non-verbal means of communi-
cation adopted in this cultural society [7]. 
Characteristics of components of intercultural competence, cited above, may seem vague, as a pragmat-
ic and behavioral components overlap in some positions (the key idea is related to the knowledge). In addi-
tion, while listing criteria of formation of intercultural competence — knowledge, skills, abilities — the au-
thor does not specify the characteristics of emotional and partially cognitive components, and in the defini-
tion of the concept of intercultural competence — the ability to perceive, understand and interpret the phe-
nomena of another culture, the ability to compare them with the phenomena of their own culture, embed 
them in their world — knowledge is not mentioned even implicitly. 
Nevertheless, the experience of the selection criteria of intercultural competence formation is of interest 
to solve the problems of diagnosing desired phenomenon.
The same characteristics of intercultural competence are emphasized by N.P.Vasilyeva, who defines 
this notion as knowledge of habits, disposition, customs, attitudes of the society, forming individual and 
group attitudes; individual motivations, forms of behavior, nonverbal components (gestures, facial expres-
sions), traditions, values. However, it must be noted that this definition is directed to individual-oriented con-
text [8]. 
Emphasizing national aspects of cultural interaction is useful in the context of our study. In addition, 
considering that this definition of intercultural competence was given by the author in the framework of the 
scientific article «Intercultural competence, strategies and techniques to achieve it», it is easy to conclude 
that the concepts of «competence» and «competency» used by the author are synonymic. But in this formula-
tion (intercultural competence), this definition coincides with our point of view. The main disadvantage of 
the proposed definition, in our opinion, is that intercultural competence in this approach is reduced to 
knowledge. 
The following definitions of intercultural competence are approximately in the same framework: 
 the ability to interpret the behavior of the other culture representatives; 
 strategic ability to smooth out conflicts between «insiders» and «outsiders» and generate a new model 
of intercultural interaction. 
The first approach requires that individual has information about a particular culture, and the second - 
the presence of skills empathy, tolerance, reflection.
There are definitions of intercultural competence, where key positions are focused on the ability phe-
nomenon: 
 the ability to form a different cultural identity, which implies knowledge of the language, values, 
norms, patterns of behavior of other communicative community; within this approach learning maxi-
mum amount of information and an adequate knowledge of another culture is the main goal of mas-
tering intercultural competence; this task can be formulated to achieve acculturation, until the com-
plete rejection of native cultural identity; 
 the ability to achieve success in contacts with representatives of other cultural community, even when 
there is insufficient knowledge of the basic elements of partners’ culture (this variant of intercultural 
competence is encountered more often in intercultural communication practice); 
 the ability of members of some cultural communities to seek understanding in the process of interac-
tion with other cultures with the use of compensatory strategies for preventing conflicts between fa-
miliar and unfamiliar and create a new intercultural communicative community in the process of in-
teraction [9]; 
 the ability to interact, the ability to navigate and assess the situation, the ability to take into account 
the norms and values in the cultures on the basis of a certain knowledge, skills, personal qualities, 
formed in the process of acquiring practical experience in situations of intercultural contacts [10]. 

B.Zh.Zhankina, Kh.K.Zhankina 
314 
Вестник Карагандинского университета 
G.A.Ivankina also includes the category of abilities (ability to adequately orient and behave in situa-
tions of crossing cultures) in the definition of intercultural competence. But for revealing the essence of the 
ability it is necessary to build a number of specific competencies, distributing them at the following levels: 
 at the level of business competency — knowledge of own and others' cultural values and attitudes, 
knowledge of possible relativity of these values; 
 at the level of social competency — the ability to cope with stress, overcome the contradictions and 
conflicts in the contacts, the ability of empathy to the representative of another culture; 
 at the level of personal competence — the ability understand that «self-concept» is influenced by cul-
tural values and attitudes; 
 at the level of the activity-related competence - the ability to analyze their own and others' culture, 
consciously build relations with unfamiliar [11]. 
A.Y.Muratov believes that the structure of intercultural competency reflects the nature of educational 
competency and is represented by a complex personality formation, including knowledge of the native and a 
different culture and skills of practical application of their knowledge, as well as a set of personality traits 
that contribute to the realization of the knowledge, skills, and finally, the practical experience of their use in 
the course of interaction with representatives of other cultures. 
We value the scientist’s consideration about that intercultural competence is an educational competence 
when learning a foreign language and foreign language culture, with the object of reality in the formation of 
intercultural competence is a process of communication between representatives of different cultures [12]. 
G.V.Elizarova considers the intercultural competency as a competency of a «special nature, based on 
knowledge and skills, the ability to implement intercultural communication through the creation of a com-
mon meaning of events for the communicants and eventually reach a positive outcome for both parties to 
communicate». We consider to be important scientist’s statement that intercultural competency is not the 
same as communicative competency. The purpose of formation of intercultural competency is to achieve that 
quality of linguistic personality, which «will allow to go beyond their own culture and to get the characteris-
tics of cultures mediator (transmitter) without losing their cultural identity» [13]. 
The characteristics of the intercultural competency given by researchers in different terms include the 
following abilities: 
 to navigate in the phenomena of other way of life, consciousness, and the senses system, the hierarchy 
of values; 
 to enter into dialogue with others, to think critically about others and thus enrich their own view of the 
world. 
In general, there are several approaches to the interpretation of the concept of «intercultural compe-
tence» in modern science: 
 cognitive approach, in this framework intercultural competence is regarded as cognitive knowledge 
embodied in behavioral skills, this approach aims to improve understanding and level of tolerance, 
acceptance of other cultures; 
 behavioral approach, that declares the possibility of adapting the general behavioral skills to the con-
ditions of intercultural communication; 
 «pragmatic» approach, according to which «cultural competency can be regarded as an action that 
corresponds to and is effectively used to determine the cultural identity of any particular situation» [14]. 
Summing up the above, we understand intercultural competence as the integrated set of knowledge and 
skills that lead to the experience the individual in the field of intercultural communication. 
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Б.Ж.Жанкина, Х.К.Жанкина

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