8. Match the speakers a-j to the departments 1-10.
a. I spend most of my day updating software.
1 Legal
b. I've just written an advert for new sales staff.
2 Customer Services
c. I look after all the contracts.
3 Production
d. We develop new products and services.
4 HR
e. We deal with people's complaints.
5 IT
f. I control the budgets.
6 R&D
g. Our campaign brought us ten new customers.
7 Distribution
h. I've just updated the schedule for the new model.
8 PR
i. We hope this campaign will improve our image.
9 Finance
j. We have to get the new designs into the shops by the first of December.
10 Sales and Marketing
WE READ & TALK
Task I
1. Read and translate the dialogue.
INTERVIEWER: So, you're the Personnel Officer.
BIRGITTA: That's right. I'm in charge of the Personnel Department.
INTERVIEWER: And what exactly does your job involve?
BIRGITTA: Well it involves the relations between the firm and its employees and also the personal satisfaction of employees.
INTERVIEWER: Could you explain that?
BIRGITTA: Well, there are four main areas. I look after training. I make sure that employees have the right training program. And I monitor their progress in the training.
INTERVIEWER: I see. BIRGITTA: Then secondly I'm concerned with performance appraisal. INTERVIEWER: ‘Performance appraisal'? What's that?
BIRGITTA: Yes, well... Performance appraisal involves looking at the performance of every employee in his or her job. Line Managers carry out performance appraisals every year. I liaise with Line Managers. I make sure that the performance appraisal is carried out correctly. And I monitor the performance of every employee.
INTERVIEWER: Mm, I get it.
BIRGITTA: Thirdly, I'm responsible for job recruitment. I place job advertisements in newspapers. I organise job interviews and arrange transport, accommodation, etc.
INTERVIEWER: Yes.
BIRGITTA: And finally, I have to deal with problems.
INTER VIEWER: What kind of problems?
BIRGITTA: Well, I deal with any problem that affects an employee's performance. Sometimes this involves personal and family problems.
2. Read the dialogue once again and answer the questions.
