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ПЕДАГОГИКА ЖӘНЕ ПСИХОЛОГИЯ /ПЕДАГОГИКА И ПСИХОЛОГИЯ
/PEDAGOGICS AND PSYCHOLOGY
№2, 2018
118
119
Білім берудің мәселелері мен келешегі/
Проблемы и перспективы образования /Problems and prospects of education
The general objectives of the study are to 
find out the following:

to identify the problems of teaching EFL in 
the multilingual classroom;

to find out methods used in teaching EFL;

to find out the attitude of the students 
towards learning EFL.
The study group included 20 teachers and 60 
students. The teachers were selected from those 
who have been teaching English at the pre-
intermediate and bachelor levels at Karaganda 
State Technical University. A set of separate 
questionnaires were prepared for the teachers 
and students. Similarly 60 students were 
selected to fill in the questionnaire. At the end 
of data collection process, an analysis was made 
on the basis of the data obtained. The major 
findings are stated below. 
Students’ use of language in the classroom
I found out that the majority of the students 
speak Kazakh in the classroom, a few students 
use Russian. The teachers explained or responded 
to the queries of students in English rarely and 
more frequently in Kazakh or Russian.
Teachers’ use of language outside the 
classroom.
Regarding the question of teachers’ use of 
language outside the classroom, it was found out 
that almost all the teachers use Kazakh as their 
primary language of interaction and English 
as the secondary language of interaction. They 
explained that they feel more comfortable 
using Kazakh or Russian in interactions and 
use English in situations when students ask 
questions in English. A few teachers use the 
English language as a medium of interaction 
outside the classroom.
Teachers’ challenges faced in the multilingual 
classrooms .
The findings of the study revealed that 
teaching and learning English language 
becomes more challenging due to its difficult 
pronunciation, vocabulary and grammar. It 
was also found out that teachers frequently 
translate and shift into their mother tongue if 
the learners cannot understand the instructions 
given in English language only. Language 
anxiety among the learners in the multilingual 
classrooms is another problem. The participants 
reported that the learners who have no 
background in English language are more 
likely to act as passive learners and do not 
take an active part in classroom discussions 
and activities. Language anxiety may also be a 
result of communication apprehension, anxiety 
of English classes, fear of negative evaluation, 
and test anxiety successively [2]. These factors 
of anxiety show that students feel stressed in a 
multilingual class where they cannot express 
their thoughts and feelings because of lack of 
language competence. 
The participants agreed that students’ weak 
background is yet another challenge in the 
multilingual classrooms. When students enter 
the second language classroom, they come 
with varying degrees of experience with and 
knowledge of the language; some students may 
have no knowledge, some may have a bit, and 
other students may have a good knowledge 
base upon which to build. What can make the 
situation complicated for the teacher is that all of 
these students may be in the same class together. 
As teachers,it is important not just to realize that 
each student comes with their own background 
knowledge, but that we need to become familiar 
with what that background knowledge is and 
work with it to lead all students to higher levels 
of success in the target language. 
Problems faced by students in the classroom
On the basis of the questionnaire and the 
responses of the teachers and students the 
following list of problems faced by students is 
obtained:

Communication related problems;

Interaction related problems;

Comprehension related problems;

Content delivery related problems.
The results of the study showed, that students 
exhibit hesitation to speak in English language 
because they are afraid of committing mistakes, 
which is the biggest problem in learning English 
language. 
Methods used in teaching.
The participants stated that they use a 
variety of strategies to overcome the challenges 
of teaching multilingual classrooms. Out of 
twenty teachers fifteen teachers responded 
that they use different methods like problem-
solving method, discussion, communicative 
approach and interactive technologies. It’s 
evident that that the use of interactive methods 
is the most effective way of learning, which 
promotes optimal absorption of new and retain 
old material [3].
In recent years, one of the most popular new 
approaches to teaching has become the flipped 
classroom. About 10% of respondents are trying 
to use the flipped classroom approach. The 
flipped classroom model is based on the ideas of 
active learning. The principal goals of flipping 
are:

to make the classroom an active learning 
environment;
– 
to enable students to learn at their own 
pace;

to enable instructors to provide feedback 
anytime from anywhere;

to help the instructor to teach each student 
individually, rather than the class as a whole. 
In active learning, students are encouraged 
to move from being passive receivers of 
knowledge to becoming self-directed learners. 
An active classroom approach has students 
engaged in activities such as group projects, 
class presentations or debates in small groups 
or pairs. In traditional classroom practices, 
students are taught new material in the class and 
then are expected to practice and improve on that 
material through homework, at home. This new 
material is often provided through direct teacher 
guidance, such as lectures, class reading or 
taking quizzes and tests. Outside the classroom, 
students are expected to do homework activities 
such as completing worksheets, writing essays, 
or practicing grammar or vocabulary to reinforce 
their knowledge of the material. In the flipped 
classroom, students are first introduced to 
material at home over the internet, by watching 
videos, completing readings, or even taking 
quizzes and tests. Students then come to class 
with the knowledge of the material and use 
class time to complete typical homework-style 
activities. Students can share ideas, practice 
communication or find answers to questions. 
The flipped classroom approach supports active 
learning by moving the lecturers and teacher 
explanations online. Using web tools, teachers 
can create short grammar videos that explain 
the rule. Then in class, students can use what 
they learned in the video to practice the rule in 
the content.
The flipped classroom approach supposes 
the use of potential of a digital age, web-based 
online learning. The current information age 
requires teachers to be familiar with media and 
media literacy. What technology do you have to 
support the flipped classroom? 
A large percentage of respondents (out of 
twenty teachers eighteen teachers) reported 
that they use Edmodo network in the teaching 
process. Edmodo is a social learning platform 
for teachers and students. It is set up like a 
Facebook. The teachers of our department 
utilize Edmodo platform in the teaching and 
learning process for a lot of purposes: create 
folders for library; post videos to watch and 
discuss; post handouts used in class; post stories 
for home reading and discussion and etc. 
There are countless benefits of using Edmodo 
in the classroom:

Learning is learner-centered. A learner 
centered approach shifts the focus of activity 
from the teacher to the learners. These methods 
include active learning, in which students solve 
problems, formulate and answer questions, 
discuss, explain, debate, or brainstorm during 
class; cooperative learning, in which students 
work in teams on problems and projects.
– 
Chat: allows students to increase the 
frequency and quality of communication, 
which leads to opportunities to increase their 
confidence and motivation.

Continuous access to classroom resources 
to access course documents, videos, images, 
assignments, assessments.

Facilitates the development of language 
skills: reading, writing, spelling and grammar, 
sharing, vocabulary, listening.

Benefits shy students who struggle with 
face-to-face communication with teachers and 
classmates.

Collaborative affordances parallel those of 
scientists in the real world [5].

Online discussions provide students with 
“time to reflect upon the learned concepts 
and other student’s ideas because immediate 
response is not required as in the face-to-face 
classroom discussion” [5].




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