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1.
__ Communication is like that between twins.
2.
__ People are reluctant to say no.
3.
__ You have to read between the lines.
4.
__ Use of intermediaries or third parties is frequent.
5.
__ Use of understatement is frequent.
6.
__ It's best to tell it like it is.
7.
__ It's okay to disagree with your boss at a meeting.
8.
__ "Yes" means yes.
9.
__ "Yes" means I hear you.
10.
__ Communication is like that between two casual acquaintances.
11.
__ It's not necessary to read between the lines.
12.
__ People engage in small talk and catching up before getting down to
business.
13.
__ Business first, then small talk.
14.
__ Lukewarm tea means all is not well.
15.
__ Lukewarm tea means the tea got cold.
16.
__ People need to be brought up to date at a meeting.
17
__ People are already up to date.
18.
__ The rank/status of the messenger is as important as the message.
19.
__ The message is what counts, not who the messenger is.
20.
__ People tell you what they think you want to hear.
Answers:
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