3. Whenever possible, use active voice to let the subject perform the action.
PASSIVE
ACTIVE
-Record enrolments were received by the
University this year.
-The report was completed by Sue.
-The University received record enrolments
this year.
-Sue completed the report.
4. BE COURTEOUS Display good manners and a caring attitude in your writing.
Whenever possible, phrase your writing positively with a pleasant tone.
NEGATIVE POSITIVE
-We cannot deliver your study package
before 1stMarch
-We cannot agree to the present terms and
conditions outlined in your contract.
-You failed to enclose a cheque with your
order; therefore, it is impossible to send
you the merchandise.
-Your study package will be delivered as
soon as possible after 1stMarch.
-Some discussion regarding the terms and
conditions will need to be entered into be-
fore we can reach a mutually satisfying
agreement.
-As soon as your cheque arrives, well send
your order through express delivery.
