Contacting the recipient for the first time I am (we are) writing to
inform you that …
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confirm …
enquire about …
complain about … I am contacting you for the following reason. I recently heard about … and would like to … MAKING A REQUEST We would appreciate it if you would … I would be grateful if you could … Could you please send me … Could you possibly tell us … It would be helpful if you could send us … GIVING GOOD NEWS We are pleased to announce that … I am delighted to inform you that … GIVING BAD NEWS We regret to inform you that … I’m afraid it would not be possible to … Unfortunately we are unable to … After careful consideration we have decided …
