1.4.4.5 Некоторые темы неприемлемы для обсуждения в светской беседе.
Отметьте вариант «True», если Вы считаете утверждение верным, и вариант «False»,
если утверждение неверно.
1) It is common to use small talk when you are waiting in a long line-up.
True
False
2) Religion is a "safe" topic when making small talk.
True
False
3) It is rude for both children and adults not to make small talk with strangers.
True
False
4) It is inappropriate to make small talk with your mailman.
True
False
5) Sport is not a safe topic when making small talk.
True
A
B
1.
Linda Dann. How do you
do?
a.
Not at all. I’m here to take you to your
hotel. I’ll be staying at Grand Hotel.
2.
How was the flight?
b.
No. It only takes about some twenty
mintes.
3.
Is the hotel far?
c.
Hello! I’m Peter Berger from ABB.
How do you do?
4.
Thank you for coming to
meet me.
d.
It was fine, thanks. No delays.
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False
6) One should never compliment another person's clothes in order to make small
talk.
True
False
7) Politics is a controversial subject according to society.
True
False
8) It is common to discuss the weather in an elevator.
True
False
9) It is rude to interrupt a conversation in order to make small talk.
True
False
10) One reason people use small talk is to eliminate an uncomfortable silence.
True
False
1.4.4.6 Представьте, что во время конференции Вы впервые встречаете своих
бизнес партнёров. Какие темы для светской беседы являются interesting, safe,
conversational killers, a bit risky, taboo?
Заполните таблицу 6, используя следующие слова: family, the news, your
country, religion, clothes, your health, politics, sex, sport, the weather, food & drink,
people you both know, how work’s going, the city you are in, the hotel you’re staying at,
you holiday plans.
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Таблица 6
interesting
safe
conversational
killers
a bit risky
taboo
1.4.4.7 Распределите фразы и выражения (a-k) в соответствии с их функциями.
Opening a
conversation
Directing a
conversation
Showing
interest
Closing a
conversation
b
c
a
a. Is that the
time?
b. Hello
again.
c. That reminds me
…
d. Really?
e. It was nice talking to you.
f. I see.
g. We haven’t met before. I’m …
h. Will you excuse me?
i. I couldn’t help
noticing …
j. While
we’re on
the subject
…
k. I’m afraid I’ll
have to leave you
now.
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1.4.4.8 Прочитайте и переведите следующие выражения (1-15). Отметьте те
выражения, которые:
а) являются хорошим способом начать беседу;
б) помогают поддержать беседу;
в) могут помочь вежливо завершить беседу.
1) Is this your first visit to Russia?
2) What do you do, by the way?
3) Can I get you a drink.
4) What line of business are you in?
5) Try one of these – they’re delicious.
6) Have we met somewhere before?
7) If you’ll excuse me, I have to make a phone call.
8) It’s been nice talking to you.
9) I really enjoyed your talk this morning.
10) How are you enjoying the conference?
11) Isn’t this weather awful? Half a meter of snow this morning!
12) Would you excuse me a moment? I’ll be right back.
13) I must just go and say hello to someone.
14) Do you know many people here?
15) Can I get you anything from the buffet?
1.4.5
Telephoning (Приложение Г)
1.4.5.1 Прочитайте и переведите диалоги:
I Dialogue
A: Eastbourne 54655
B: Hello. John here. Can I speak to Mary, please?
A: Hold the line, please!
B: OK.
A: Sorry, but she is out.
B: Would you tell her I rang?
A: I’d be glad to.
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II Dialogue
A: 486-4459.
B: Hello. David Black speaking. May I have a word with Jane?
A: I’ll just see if she’s in.
B: Right you are.
A: I’m afraid she isn’t here.
B: Could you take a message?
A: Yes, of course.
III Dialogue
A: Hello. This is Mr. Brown. The call is urgent. May I speak to speak to Mr. Grey,
please?
B: Hold the line, please. I’m putting you through.
IV Dialogue
A: Could I speak to Mr. Hart, please?
B: Sorry, he is out. Who’s speaking? Can I take a message?
A: This is Mr. Brown. Would you ask Mr. Hart to call me back? My phone number
is 752-4468.
B: OK. He will call you back later.
V Dialogue
A: Hello. Could I speak to Mr. Smith?
B: Sorry, you’ve got the wrong number.
VI Dialogue
A: Hello. This is Mr. Brown calling. Could I speak to Mr. Smith, speaking?
B: Sorry, Mr. Smith is out. Can I take a message?
A: No, thank you. Can you tell me when Mr. Smith will be back?
B: In half an hour or so. Thank you. I’ll try again in half an hour.
1.4.5.2 Заполните пропуски в диалоге соответствующими фразами:
a) Can I help you;
b) When would suit you;
c) I’ll put you through;
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d) Nice to hear from you;
f) No problem;
g) Who’s calling;
h) I’d like to speak to.
Secretary: Transgas, Ltd. Good morning. 1) _________?
Robert Brown: Yes, 2) _________ Sarah Smith.
Secretary: 3) __________, please?
Robert Brown: Robert Brown.
Secretary: Just a minute. 4) __________.
Robert Brown: Thank you.
Sarah Smith: Sarah Smith speaking.
Robert Brown: Hello, Sarah. This is Robert speaking.
Sarah Smith: 5) ___________ Robert. How are you?
Robert Brown: Nice to hear from you, too. I’m fine, thanks, and you?
Sarah Smith: Fine. What can I do for you, Robert?
Robert Brown: I’m coming to London next week. Can we arrange an appointment?
Sarah Smith: Yes, of course. 6) ____________?
Robert Brown: I’m arriving on Monday morning. What about Monday afternoon?
Sarah Smith: That will be rather difficult. I will have some important business
meetings on Monday? Will Tuesday morning suit you?
Robert Brown: I’m free in the morning.
Sarah Smith: OK. If you come around eleven we’ll go out for lunch afterwards.
Robert Brown: That would be nice. I can’t stay long, though.
Sarah Smith: 7) _________. I’ll book a table somewhere local.
Robert Brown: Lovely. See you on Tuesday then.
Sarah Smith: Great. I’m looking forward to seeing you.
1.4.5.3 Сделайте частичный перевод диалогов на английский язык.
Dialogue 1
-Hello. Говорит г-н Браун. The call is срочный. Могу я поговорить с г-ном
Грэем, please?
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-Не кладите трубку, please. I’m соединяю.
Dialogue 2
-Могу я поговорить с Mr. Hart, please?
-Извините, Mr. Hart is out. С кем я разговариваю? Что-нибудь передать?
-This is Brown. Would you ask Mr. Hart to перезвонить мне? My phone number is
752-4468.
-Хорошо. He will call you back позже.
-Thank you. Good bye.
Dialogue 3
-Hello.Могу ли я поговорить to Mr. Smith?
-You’ve got the неправильный номер.
Dialogue 4
-Hello. Звонит Mr. Brown. Could I speak to Mr. Smith, please?
-Sorry, Mr. Smith is out. Что-нибудь передать?
-Нет, спасибо. Can you tell me, когда г-н Смит вернётся?
-Через полчаса.
-Thank you. Я перезвоню позже.
1.4.5.4 Составьте как можно больше предложений, используемых при
общении по телефону (см. рисунок 4).
Can
I
you
ask
check
speak to
take
see if
help
have
give
speak up
hold on
get
tell
leave
say
spell
read
get back to
who’s
me
you
he/she
him/her
your name
a message
someone
something
a moment
it
that
please
about it
again
with me
with you
back to me
I called
within the hour
to call me back
a few details
on that
is there
for me
later today
calling
when he/she’ll be back
Рисунок 4
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1.4.5.5 Вы нечаянно услышали, как ваш коллега разговаривает по телефону.
Догадайтесь по его ответам, какие вопросы ему были заданы. Проверьте свои
ответы по ключу.
a)
-__________________________________?
-Yes, I’d like to speak to Ifakat Karsli, please.
b)
- _____________________?
-Yes, its Ivana Medvedeva.
с)
- ___________________________?
- M-E-D-V-E-D-E-V-A, Medvedeva.
d)
- _______________________________?
- Yes. Can you just tell her Ivana called?
e)
- _____________________________?
- Yes, I’ll tell him as soon as he gets in.
f)
- ____________________________________________?
- Of course. Your reference number is 45-81099-KM.OK?
g)
- _________________?
- Sorry, is that better?
h)
- ______________________?
- Around three, I should think.
i)
- _______________________?
- Can we make that
two
hours?
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j)
- _________________________________?
- Certainly. Can you give me your number?
k)
- __________________________________?
- Sure. When can I expect to hear from you?
l)
- __________________________________________?
- Sure. Just a minute. Where’s my pen? OK, go ahead.
1.4.5.6 В деловом общении умение быть вежливым ценится особенно высоко.
Используя данные ниже слова и фразы, составьте 7 выражений, начиная с if.
got a minute not too much trouble got time possible would not
too busy can
1)
If…
a)
you……………………………………………………………………………...
b)
you’re…………………………………………………………………………...
c)
you’ve…………………………………………………………………………..
d)
it’s………………………………………………………………………………
2)
If…
a)
possible…………………………………………………………………………
b)
you would………………………………………………………………………
c)
you’re…………………………………………………………………………...
d)
you’ve…………………………………………………………………………..
e)
it’s……………………………………………………………………………....
1.4.5.7 Отметьте фразы буквами S (вежливая), Q (довольно вежливая), V
(очень вежливая) (Приложение Ж).
Например:
Could you pass the butter? S
Would you please pass the butter? Q
Might I trouble you to pass the butter? V
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1) Could you help me? ____
2) Would you like some help? ____
3) Might I be of assistance? ____
4) Could you come with us? ____
5) Might I trouble you for accompanying us? ____
6) Would you like to come with us? ____
7) Could I have your opinion on this? ____
8) Would you please tell me what you think? ____
9) Might I know your feelings on the matter? ____
1.4.5.8 Продолжите предложения, используя данные ниже слова:
1) disturbed+hold;
2) expecting+ pick up;
3) real+unplug;
4) possible+answer;
5) busy+ring;
6) important+switch on.
a) If I’m _________, I just let the phone_________.
b) If I don’t want to be _________, I tell my secretary to _________all my calls.
c) If_________, I try to _________the phone before the fourth ring.
d) If I’m _________ a call from the boss, I _________the phone immediately.
e) If I’m in the middle of something _________ , I _________ the answerphone.
f) If I’m having a _________ crisis, I _________ the damn thing.
1.4.5.9 Выберите правильный ответ.
1)
Когда Вы звоните в компанию, человек, отвечающий на звонок, может
задать Вам встречный вопрос. Выберите правильный вариант:
a)
Who’s calling please?
b)
Who calls?
c)
Who is it?
d)
Who called?
2)
Какая из фраз является синонимом фразы «hang on a moment»?
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a)
Just a second.
b)
I’ll put you on.
c)
Go ahead.
d)
I’m ready.
3)
Выберите правильное слово: «Please, … and I’ll put you through»:
a)
stop;
b)
stay;
c)
talk;
d)
hold.
4)
Какая фраза используется для того, чтобы связать двух людей по
телефону:
a)
I’m sending you through.
b)
I’m putting you through.
c)
I’m calling you through.
d)
I’m taking you through.
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