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№ 1(134)/2021
ВЕСТНИК Евразийского национального университета имени Л.Н. Гумилева.
Серия Педагогика. Психология. Социология
BULLETIN of L.N. Gumilyov Eurasian National University. Pedagogy. Psychology. Sociology Series
credit agreements. The author revealed an extremely low level of awareness of bank employees about mediation
and its possibilities. It was concluded that the introduction of mediation can contribute to a more effective
resolution of disputes under credit agreements.
Key words: dispute, mediation, questionnaires, bank services, court, collection agencies, dispute settlement.
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