Of L. N. Gumilyov Eurasian National University педагогика. Психология. ӘЛеуметтану

Introduction of mediation procedure for conflict resolution and its successful

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Introduction of mediation procedure for conflict resolution and its successful
use in the banking sector
Abstract. The article describes results of a questionnaire survey of 100 people. The questionnaire survey of
100 people included 53 men and 47 women. There was assessed awareness of the participants of disputes under
Внедрение медиативной процедуры разрешения конфликтов...

193
№ 1(134)/2021
ВЕСТНИК Евразийского национального университета имени Л.Н. Гумилева.
Серия Педагогика. Психология. Социология
BULLETIN of L.N. Gumilyov Eurasian National University. Pedagogy. Psychology. Sociology Series
credit agreements. The author revealed an extremely low level of awareness of bank employees about mediation
and its possibilities. It was concluded that the introduction of mediation can contribute to a more effective
resolution of disputes under credit agreements.
Key words: dispute, mediation, questionnaires, bank services, court, collection agencies, dispute settlement.

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