Педагогика. Психология. Социология
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Government crisis communications during
| Case Studies
Stopfake.kz & coronafake.ru sites as anti- misinformation instruments Both Russia and Kazakhstan have initiated their official information resources combating disinformation since the start of the pandemic situation. In the case of Kazakhstan, the stopfake.kz project has been initiated by the MISD (Ministry of Information and Social Development) to stop the spread of false information in the cyber realm, tackle the high level of misconceptions among the public and encouraging a critical reasoning mindset [1]. The Internet resource analyzes the level of truthfulness, its origin as well sources of information distributed within the social media, messenger outlets, or other communication channels. By October 21, 2020, 91 messages of fake news had been debunked ranging within 37 themes in medical spheres and scams [2]. The content of the websites provides both domestic and international recent fake news on coronavirus aspects with infographics and videos. Besides, separate sections about dangers of fake accounts and cyber fraudulent activities. In the case of Russia, the official website coronafake.ru has been initiated by representatives of the Civic Chamber of RF [3]. The interesting fact is that the direct URL link to the site is located under a hyperlink in the government website stopcoronavirus.rf, which allows easily to locate it [4]. By November 2020, the content of the site contains 178 cases of debunked fake messages ranging from domestic to international spectrum. Additionally, citizens can also be informed about the legal consequences and penalties of spreading fake information. Interestingly common fake news about the rumor that vaccines with lethal infections were meant to be injected on a compulsory basis by doctors and the police were spreading throughout both Kazakhstan and Russia and disproved at the same time by both of their fact checking web portals. Official coronavirus portals: a governmental based tracker for the public Both states provide an official information- based web platform informing about the current epidemic situation with COVID-19. The coronavirus2020.kz site deals with the dissemination of official information about the situation of COVID-19 in Kazakhstan [5]. The website has been launched by the MISD in mid- March 2020 with the aim to counteract the flow of misinformation on coronavirus aspects in Kazakhstan and provide a portal to communicate with and inform citizens with recent, reliable, and official sources of data. This initiative has been laid out as a result of the meeting held by the President of RK with the State Commission on 23rd of March regarding the state of emergency in the country. There was highlighted importance to centralize the collection of information on the coronavirus situation and using all available digital resources to effectively inform the public [6]. The site contains infographics on the treatment of the virus, their possible symptoms, videos on briefings by the MISD, news section K. Yernazar, B. Bauyrzhan 228 № 1(134)/2021 Л.Н. Гумилев атындағы Еуразия ұлттық университетінің ХАБАРШЫСЫ. Педагогика. Психология. Әлеуметтану сериясы ISSN: 2616-6895, eISSN: 2663-2497 o n confirmed or debunked fake news and a hyperlink to anti-corona.kz portal which provides additional metrics data on the infection rates with a link to an online application system for an express test. Visitors of the site can view the website in both Russian and English as well as use its mobile app version. In the case for Russia, an official website named stopcoronavirus.rf has been launched by the government of RF. Similarly, the Russian website also provides the same as Kazakhstan updated statistics and metrical data analysis about COVID- 19 situations alongside sections of detailed information on symptoms, treatment, myths, and global news related to the virus. In contrast to its counterpart, it provides detailed information about government measures in support for various sectors of the economy, social spheres, businesses, and behavioral guidelines with official documents by government bodies. Interestingly, various redirectable icon links allow visitors to share content via different social media platforms such as VK, Facebook, Instagram, Telegram and YouTube. BizBirgemiz and MyWmeste campaign By the initiative of the Elbasy Nursultan Nazarbayev, The BizBirgemiz fund has been launched and assisted by the Nur Otan party. The fund aimed to support the most vulnerable groups of the society during the coronavirus crisis. During the first wave of assistance campaign, around eleven thousand families were provided food baskets, medical masks, and antiseptic utilities. With the start of the second wave, socially vulnerable groups such as low-income families, persons with disabilities, orphans, war veterans and other social groups have received financial support. By mid-October, more than 650.000 families within 23 major cities and adjacent villages received support and raised in total 34 billion tenge (approx. 79 million dollars) [7]. In Russia, the MyWmeste fund was launched on March 16 within twelve regions by volunteer network organizations to help vulnerable social groups, such as elderly people, medics, and employees of social institutions. This initiative can be classified as a bottom-up approach dissimilar to the case of Kazakhstan. By November 2020, the fund consisted of 120.000 volunteers and was supported by 9402 partners and raised a total of 1.81 billion rubles (approx. 23 million dollars) [8]. By now, the campaign has been mentioned about 261 thousand times in social media outlets and more than 19 thousand times in federal media [9]. Central Communications Service: Bridging the public, media and government bodies for information and strategic communication exchange The state institution CCS (Central Communications Service) with its ortcom. kz official portal is a government-based non- profit organization performing information and communication activities in Kazakhstan that forms a single national interaction mechanism platform for the public, media, and government bodies. CCS works under the sub- division of Administration of the President. Its main objectives are to coordinate media policies, disseminate information on anti- crisis management aspects, provide effective recommendations with analytical support on information strategy in crisis situations and hold briefings and press conferences [10]. During the pandemic CCS coordinated information flow by regularly providing briefings with MISD of RK with live translations on national broadcasting outlets and social media. In the context of the RF, no single unified state institution exists, which could perform information and communication activities for the public, media, and government bodies. This should be taken into consideration. жүктеу/скачать 0,52 Mb. Достарыңызбен бөлісу:
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