Аубакирова Ж.К., Ауренова М.Д. Научная, общественная и педагогическая деятельность доктора
психологических наук, профессора Ерментаевой Ардах Ризабековны
240
Калкеева К.Р. Огниво кузницы кадров
246
Мамбеталина A.C., Aйтышева A.M., Утемисова Г.У., Умирзакова A.M., Кунанбаева A.Ж., Рыскулова M.M. Кафедра психологии Евразийского национального университета
им. Л. Н. Гумилева в исторической перспективе
257
226
№ 1(134)/2021
Л.Н. Гумилев атындағы Еуразия ұлттық университетінің ХАБАРШЫСЫ. Педагогика. Психология. Әлеуметтану сериясы ISSN: 2616-6895, eISSN: 2663-2497 K. Yernazar
B. Bauyrzhan
Institute of Diplomacy Academy of Public Administration under the President of the Republic of
Kazakhstan, Nur-Sultan, Kazakhstan
IRSTI 19.01.29
Government crisis communications during the COVID-19 pandemic: the case of Kazakhstan and Russia Abstract. Public awareness and communication with civil society in times of crisis, especially during the currently ongoing COVID-19 pandemic, has become of great importance to many governments, the media, the public and other crucial government stakeholders. Problems of disinformation along with the low levels of social trust towards state institutions have challenged many nation-state governments and brought them also at the same new opportunities and ways to solve their domestic problems. In this article, these particularly two issues are addressed by analyzing the decision-making process of states and in the context of top-down and bottom-up approaches. As a case study, official COVID-19 statistics and official factchecking web portals of the Republic of Kazakhstan and the Republic of Russia were evaluated and considered. Social projects such as those of BizBirgemiz and MyVmeste were also taken analyzed and included in our comparative analysis in this paper. This article is divided into four parts. The first part concerns the introduction section. The second section introduces, describes and studies the case studies this paper will look at. In the third section, the discussion and analysis of the case studies follow. Last but not the least, the fourth section concludes our analysis with additional policy recommendations provided. Our analysis has shown that in almost all cases the top- down approach dominates for both countries of Russia and Kazakhstan, except for the so-called initiated social project MyVmeste, which followed rather a bottom-up-led path. Despite that, the paper shows us how crisis situations with the COVID-19 pandemic have become both catalysts for solving specific societal problems, such as disinformation issue and a source for detecting insufficient policy interventions, particularly in the cyber realm. Keywords: crisis communication, factchecking, disinformation, COVID-19, top- down & bottom up approaches, BizBirgemiz, #MyWmeste
