16. Make mini-dialogues using the the sentences from the previous task: Example: – We've met our sales target before the end of the quarter.
– Well done!
Telephoning
How to make a business phone call in English? Making the business call:
A business call has three main stages: introduction,
middle bulk and an ending summary of the call.
Introduce yourself or/and remind the person you are
calling of your identity at the beginning of the call.
Make sure that the person you are calling is fully available to talk. If not, try to schedule an appointment for
you to call back again.
State the purpose of your call. Be clear and to the
point. Do not allow the conversation to go into meaningless
chatter.
Summarize the important points of the conversation
