Asking for more
information
• Excuse me, who is calling?
• I am sorry, who is speaking?
• Where are you calling from?
• Are you sure you have the right number?
Ask the speaker to
wait
• Just a moment, please.
• Could you wait for a moment, please?
• Could hold on a second, please?
• Can you hold the line, please?
• The line is busy.
Transferring a call
• Thank you for holding.
• I’ll put you through.
• I’ll connect you now/I’m connecting you now
Connection problems
• Could you repeat that, please?
• I’m afraid I can’t hear you.
• Can you speak up a bit, please?
• Could you speak a little bit more slowly?
• I am sorry, I didn’t catch that. Could you repeat that again,
please?
How to reply when
someone is not
available.
• I’m afraid (name) is not available at the moment.
• I’m afraid the line is engaged. Could you call back later?
• I’m afraid he/she is in a meeting at the moment.
• Mrs (name) is out at the moment.
Take a message
• Would you like to leave a message?
• Could I take a message?
• Would like him/her to call you back?
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