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Important Language to Remember
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The Start: Dear Mr, Ms (Mrs, Miss VERY IMPORTANT use Ms for women
unless asked to use Mrs or Miss)
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Thanking the Potential Customer for His/Her Interest:
Thank you for your letter of ... inquiring (asking for information) about ...We
would like to thank you for your letter of ... inquiring (asking for information) about …
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Acknowledging receipt of an enquiry/request
I refer to your inquiry about / relating to …
I have received your letter of … requesting information about …
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Providing Requested Materials:
We are pleased to enclose ...
Enclosed you will find ...
We enclose …
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Making suggestions / pointing out pros and cons:
The best choice would be … since …
I highly recommend … as / due to the fact that …
… would probably be more suitable because …
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Providing Additional Information:
We would also like to inform you ...Regarding your question about ...In
answer to your question (inquiry) about …
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Apologizing and rejecting proposals:
While I appreciate your firm’s need for this information, I regret that …
It will not be possible to …
We feel that it will not be in our interests to … for reasons of …...
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Closing a Letter Hoping for Future Business:
We look forward to ... hearing from you / receiving your order / welcoming
you as our client (customer).
I hope this suggestion/information will be useful to you.
I hope that this information will help you to make decisions on your order.
Please feel free to contact me again if you have any further queries on …
Do contact me on 27615432 if you need further information.
Please do not hesitate to contact me on 27615432 if I can be of further
assistance.
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Signature:
Yours sincerely (remember use 'Yours faithfully' when you don't know the name of
the person you are writing and 'Yours sincerely' when you do.)
Достарыңызбен бөлісу: 
