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• assume your respondent is available to talk when you call.
• lose control if someone becomes aggressive.
• forget that you represent the company on the phone.
• waste time.
• pretend to understand.
• assume the person has understood everything.
• interrupt.
• rely on your memory for important details.
• forget to write down important details.
• put the receiver down too quickly. It can seem rude.
Достарыңызбен бөлісу: 
