Role-play this situation Student A - a caller: You need to postpone an important internal meeting with the
HR manager, scheduled for Friday at 9. You are supposed to discuss a new team building
program.
Student B - a telephonist: You get an internal call from someone wishing to speak to
the head of human resources. Unfortunately, she/he is in a meeting until lunchtime. Get
more information and take a message.
Student C - a receiver: You are the head of Human Resources. You get a message
from a colleague who wants to postpone a meeting arranged for Friday at 9. Call back,
set a new date and time and find out about a new team building program.
