6. Translate into Russian: 1. Conflict management often differs from one company to another.
2. How people handle conflicts normally depends on many factors.
3. Try not to talk down to people, that doesn’t work.
4. If you treat people with respect and try to find a win-win scenario you will suc-
ceed in resolving any conflict.
5. It’s important to ask questions to find out what’s happening and win people’s
trust early on.
6. As a mediator you should listen to what both sides of the argument are saying
and try to get in their shoes.
7. There must be no favoritism – it would be unfair if you treated a person better
than others.
8. She’ll criticize you one day and praise you the next. How can anyone be so in-
consistent?
9. Sometimes mangers start treating people like naughty school kids.
10. I wouldn’t jump to conclusions if I were you.
11. Mediator should understand each person’s views and feelings.
12. If you were a mediator you would ask their perception of what’s going wrong.
