МҰНайшы маусым 2013 3 Dear readers and colleagues!

МҰНАЙШЫ      

Маусым 2013

55

.

..SHAYAKHMET SHAUPOLATOV, 

Senior Operator, Visbreaking Unit, PKOP

1. What has your work taught you?

Responsibility and attention - both 

very important if you work at an oil 

refinery. A senior operator is responsible 

for those operators reporting to him, for 

how machinery is operated and unit’s 

technical processes. If you don’t pay 

attention, you can’t do your job properly. 

A processing unit, like any machinery 

at an oil refinery, has an inherent 

increased level of danger. If you breach 

any of the rules or don’t pay attention to 

something, you may have to face some 

sad consequences.

2. How has the company changed 

while you’ve been working for it?

PetroKazakhstan is very much a 

different company to the one it was 10 

years ago, and it’s not only technology 

that has changed. Company structure 

has changed, as has the way of working. 

Work health and safety is something that 

is taken very seriously, along with the 

management of technical processes. For 

example, a technical unit operator now 

pays more attention to how technical 

processes are performed, while other 

experts are engaged to repair and clean 

machinery (welders and repair teams). 

Work safety really has become the top 

priority and real efforts are being made 

to ensure it is observed by respective 

departments, a lot of efforts are also 

being taken to reach zero number of 

industrial accidents and to improve the 

ecological issue.

3. What human qualities are 

important to you?

Honesty and decency. It is important to 

know that someone is not going to deceive 

or betray you. Without these beliefs it is 

very hard to build a good relationship.

4. How do you see yourself in 5 

years?

Older by five years, cheerful, successful 

and of course happy.

5. How would you answer your 

child if he or she asked “Dad, what do 

you do at work?”

My children have already asked me 

that. They’re at that age when they’re 

interested in everything, and ask lots of 

questions! I said “I work in a big factory 

where they make gasoline, which they 

put in cars and buses so that they can go 

and move people about”. They liked that 

answer (smiles).

6. What’s the best advice given to 

you?

Of all the advice I’ve ever received and 

that I’ve followed, the best is “give up 

smoking!” Anyone with this terrible habit 

knows how hard that is to do! I’ve not 

had a cigarette for two years. I feel much 

better, I am not ill that often, and I have 

managed to change my way of life. My 

day used to start with a cigarette and end 

with one. Now I lead a healthier way of 

life, from time to time go to the gym and 

swimming pool.

7. If you had the money and 

technology to create or invent 

something, what would it be?

It would be something to generate solar 

energy. One of the good things about 

Shymkent is the amount of sunshine it 

gets, probably enough to implement and 

use “green” technology all year round. I 

would install solar equipment at home to 

heat water, generate electricity, heat the 

house in winter and cool it in the summer. 

Apart from the economic impact, solar 

energy helps to keep the air clean!

Education

South Kazakhstan State University, 

faculty of fuel and hydrocarbon 

chemical engineering, speciality - 

chemical engineer

Career

1998 - Catalytic cracking unit operator, 

Pavlodar petrochemical plant; 2000 

- Senior Operator, Visbreaking Unit, 

PKOP

Awards

- Best in Profession (2006)

- KazEnergy Association Award

Military service

Military rank - lieutenant, steam and 

flame platoon commander

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Маусым 2013      

МҰНАЙШЫ

...BAUYRZHAN SYZDYKOV, 

Senior Operator and Shift Supervisor, Unit-200, Workshop #1, PKOP

1. What do you like most about 

your job?

The order and responsibility required to 

realise each task are the most important 

things for me. We work in a complex and 

dangerous industry in which everything 

has to work like clockwork. Development 

of our Refinery really depends on each 

person’s contribution. You need a good 

memory and a visual one at that. You 

need to be able to think logically, and 

always be able to think and work one step 

ahead, feel the situation, and be able to 

see what might happen in the future. For 

example, at increase of temperature, over 

a couple of hours, octane levels, which 

is the main index for gasoline, may rise 

and it’s important to be able to notice all 

those types of cause and effect relations.

2. Which of your workshop’s 

projects are you most proud of?

Thanks to modern technology, 

practically all of today’s processes are 

automated, and we don’t have to throw 

coal into the furnace like our fathers had 

to 50 years ago. Things advance in a great 

pace, allowing us to raise production 

effectiveness as much as possible. Out of 

our new equipment, I like the Chinese 

LAMPEC heat exchanger which we 

installed in 2011 at the Unit-200. It’s so 

easy to use.

3. Do you have any professional 

superstitions?

No real superstitions; at work I 

rely more on my experience and 

professionalism. As far as everyday life is 

concerned, for example, Kazakhs believe 

that Wednesday is a lucky day. We even 

have a saying, «Сәрсенбі сәтті күні...», 

which roughly translates as “...on a lucky 

day - on Wednesday”. It’s a great day to 

start something new.

4. What in your opinion is the most 

difficult part of your job?

As I’ve managed to gain significant 

professional experience, I don’t have any 

real difficulties, and if something difficult 

does come up, I try to deal with it myself. 

Also, I am always ready to help others as I 

believe that working together as a team 

helps you overcome problems in any 

situation.

Generally speaking, the technical 

process we work with is complex 

itself, involving high temperatures and 

pressure, which is why we have highly 

trained professionals working with 

us. Ultimately, we are responsible for 

producing good quality gasoline not only 

to the Refinery, but also to the Kazakhstan 

people.

5. Do you have any advice to 

specialists just starting out?

I’d like the youngsters just starting 

work at the refinery to be responsible, 

honest, disciplined and well educated. 

Get yourself a good education and 

keep learning from your colleagues 

and yourselves, as without movement 

there’s no progress. However, the most 

important thing is to work hard, as that 

never goes unnoticed.

6. What’s the car of your dreams?

Any man would probably answer 

Ferrari, Lamborghini (laughs). But if to 

be honest, the car of my dreams is a good 

car, which would have to be a new one. 

Therefore, I will try to make that dream 

come true and buy a new car.

7. What’s the most unusual gift 

you’ve received?

Each gift I receive is unique and dear 

to me. I am always touched, for example, 

to get a handmade drawing or handicraft 

from my kid. Of course, the most 

important thing is simple - attention.

Education

Kazakh chemical engineering institute, 

faculty - fuel and hydrocarbon chemical 

engineering, speciality - chemical 

engineer

Career

1993 - Unit-200 operator, Workshop 

#1; 2003 - Senior Operator and Shift 

Supervisor, Unit-200, Workshop #1

Military Service

Military rank - lieutenant, chemical 

defence troops commander

МҰНАЙШЫ      

Маусым 2013

57

1. Has your job changed in the last 

five years?

The amount of work I have is increasing 

constantly, and in the last few years, the 

job has become more complex, and I have 

had to obtain new skills and knowledge. 

Responsibility levels have increased as has 

my participation in generating and decision 

making processes.

2. How would you describe a 

professional in your business?

Professionals are experts in whatever 

they do. I would say that a professional’s 

achievements would have to be recognised 

by colleagues and partners, and they would 

go to him or her for advice. Any project 

carried out by a professional would be 

successful; he or she would know how to 

discuss any subject, analyse something, 

using all methods available. A professional 

in their field would be invited to a range of 

conferences and meetings to pass on their 

experience with audiences. It’s the person 

who knows his or her business well.

3. What did you get the President’s 

Award for?

It was our team that got the President’s 

Award – the rolling stock and contractor 

management team. We had implemented 

a series of plans to improve effectiveness 

in the use of rolling stock and reduce costs. 

The plans have helped increase oil product 

transportation, reduce the time trucks and 

tanks spend idle and also reduce operating 

expenses.

4. Do you enjoy sport?

I used to play football, but after getting 

injured I’ve had to give it up. Now, I go 

to the gym and do yoga. Exercise keeps 

me healthy, gives me strength, stamina, a 

good figure, self-confidence and develops 

willpower. Whenever you feel lazy, just 

remember those stimulae. If you exercise, all 

you need to do is take a look at how your 

own body develops and changes. Of course, 

it doesn’t happen overnight, but after a 

month of regular exercise, you can really 

feel the difference.

5. Do you have any tactics for arguing 

with women? Any tips and warnings?

It’s hard arguing with women, and you’re 

probably best off not trying (laughs). If 

you really have to, then it’s best to remain 

calm, don’t shout, don’t show any negative 

emotions or intonation, don’t talk at the 

same time, avoid interrupting each other, 

and of course you need to be able to listen. 

If you don’t do this, then an argument can 

turn into a real quarrel.

6. What other profession would you 

also like to work in?

I would like to learn to be a lawyer. In 

my job I have to draft a lot of letters, claims 

and agreements; participate in negotiations 

and meetings; review and implement 

various plans. And because of that I would 

like to have a bit of a legal background. In 

my opinion, it would give me confidence 

that in any situation I can relate to what 

is happening and the contracting party’s 

actions, and show my opponent the best 

way to resolve any issues that could have 

legal consequences.

7. Football. Is it purely a man’s game 

or …?

Football is the game for the masses. 

The strange thing is that the majority of 

people who like football are spectators 

who wouldn’t be able to run on the field for 

90 minutes. And a lot of people nowadays 

agree with the fact that the most popular 

man’s sport is televised football.

I love football, and I think it’s a dynamic 

and interesting sport in which every player 

has a great chance to express themselves, 

create and think. I wouldn’t say that 

today’s football is exclusively a male sport. 

Of course, you get collisions and injuries 

on the field, but they exist in any type of 

sport. Ladies have started to get interested 

in football, which, means it is no longer an 

exclusively male sport.

…TALGAT MURZIYEV, 

Senior Specialist, Rolling Stock, Marketing and Transportation, PKOSI

Education

Almaty highway institute (presently 

- the Kazakh academy of transport 

and communications), qualification - 

mechanical engineer; T.Ryskulov Kazakh 

economic university, qualification - 

economist

Career

Working for PKOSI since June 2004

Awards

- The Gold Presidential Award (2011)

Military Services

Military rank - lieutenant, reserve officer, 

air defense force

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Маусым 2013      

МҰНАЙШЫ

...

DMITRIY YESKOV

Senior IT support specialist, PKOSI

1. What are the main difficulties in 

arranging a corporate user support 

system?

I think that the hardest is probably that a 

lot of people are sceptical about something 

new. They get used to things, and that’s hard 

to change. An example of this is with one 

of our newer innovations - the HP Service 

Manager. Development of any corporate 

user support system involves bureaucracy 

and paperwork, initially making it harder 

for users to interact with a Help Desk - as 

previously all they had to do was call and 

ask them to help you out. However, now 

the user needs to call the IT Call Center, 

inform them what the problem is, have their 

problem registered, and wait for help. As all 

calls are registered in the same place and are 

tracked until completion, service levels are 

actually improving as no calls are missed 

and it’s even possible to see how quickly a 

particular problem has been solved. As soon 

as users get to understand the new system 

better, I think things will get easier. And 

users will see that their problems are being 

resolved quicker. Just wait and see.

2. We can’t imagine life without 

computer technology. Tell us a little 

about what the most important 

innovations are in your opinion.

“Cloud” technology, which gives users 

server, data transfer network or data storage 

access wherever they are, is becoming very 

popular. For example, you can store your 

files in a “cloud” server and look at that file 

anywhere in the world, without being tied 

to your computer. Businesses have been 

able to cut down on infrastructure costs 

- instead of purchasing several servers, 

they buy one powerful server to deploy 

several virtual servers, reducing the overall 

hardware and power costs. They’re also easy 

to use. The majority of server applications 

in PetroKazakhstan are currently deployed 

using virtual platforms.

3. You’ve been working for 

PetroKazakhstan for 7 years. Which 

event has been the most significant?

First of all the installation of HPSM 

(Hewlett Packard Service Manager) - a 

powerful system that has improved intra-

division IT performance. HPSM includes 

a series of storing data bases to record 

computer and other technology, user data, 

and helps register user requests. The system 

installation process is rather long, and 

PetroKazakhstan became one of the first in 

Kazakhstan to do so from “scratch”. We did 

it ourselves, using the skills and knowledge 

of all the PetroKazakhstan divisions. HP 

staff assessed the work we did highly, 

purely because we did it ourselves, without 

any contractor help. So far we’re only 

using 40-50% of HPSM system capacity. 

It’s a great system and we are constantly 

expanding it.

My own most significant personal 

moment has been my promotion to Senior 

user support specialist and my role in the 

interesting project.

4. Give us a few examples of your 

professional terminology.

There’s a lot of it. For example, “patch” 

(update), “bag” (problem), “lamer” 

(someone who doesn’t understand 

computers), “drova” (device drivers), and 

“os’” (an operating system, in our case 

Windows 7).

5. What boosts your spirits and gives 

you energy?

Talking to users puts me in a good mood 

as curious situations arise all the time. 

For example, users occasionally blame IT 

support if the lights in the building go out 

and they ask us when it would come back 

on again. They also think that shredders, 

laminators and other office equipment are 

computers and ask us to fix them.

I get energised by meeting and spending 

time with colleagues - we travel out into 

the countryside quite often; and one of 

my hobbies, which I started last autumn, is 

strike ball.

6. If you had an invisibility hat, 

where would you go and what would 

you do first of all?

Don’t tempt me! It’s only a myth that 

people would go and save the world if they 

had the chance!

7. You served in the military for a 

long time. What are the differences 

between “civil” and “military” 

thinking and perception?

Both thinking and perception differ a 

lot. Discipline, precision, reaction to orders 

and punctuality are all very important in 

the army. Army orders are not discussed, 

but carried out. You can only discuss an 

order once you’ve carried it out. It took me 

a long time to get used to civilian life after 

the armed forces, just like other military 

men. Never mind, as they say, “what doesn’t 

kill us makes us stronger!”

Education

Saratov Military Institute of Internal 

Troops of Russian Ministry of Internal 

Affairs (MIA), Military Institute of 

National Security Committee (NSC) 

(operational commander); Moscow 

state radio technical, electronics and 

automation university, speciality - 

information security and safety

Career

1992 - officer in the internal troops of 

MIA and NSC, 2005 - senior support 

officer at Philip Morris Kazakhstan; 

2007 - IT support specialist, PKOSI, 

2013 - Senior IT support specialist, 

PKOSI

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